Below are some of the commonly asked questions that we get, the answers are only generalised and may differ slightly for your individual enquiry.
Q. How does the shopping basket work?
Q. Can I pick up if I buy online?
PAYMENTS/ TRANSACTIONSQ. Can I get an account?
A. in short, yes you can apply for a 7 day account if you are customer already. Please contact our accounts department (CONTACT page) and request a form.
Q. What are your accepted payment methods?
A. We accept Cash, Cheque, Paypal , EFT and Card (Visa, Mastercard 2% fee and American Express 3% fee)
Q.What are your EFT details?
A. Bank: NAB
Q. Do you ship goods prior to payment?
A. Unless you have an open account with us, no goods will be shipped prior to payment.
Q. How do you send your packages?
A. We use all major companies for shipping including Australia Post and Toll Logistics.
Q. Can I book my own transport?
A. You can organise your own transport to pick up your goods, however please contact us and let us know when you would like to pick up.
A. In short, yes we do. Please contact us for more info.
Q. How do I claim a warranty issue?
A. If your machine is still under the warranty, and you need a technician to come and look at it, it is the same process as above in the previous question.
A. Yes – a vast majority of our items are kept ex-stock.
Q. Can I order special items or get upgrades? A. we can get a number of variations and upgrades on machines. Please ring us for more details.
Q. What happens if my order is on backorder?A. You will be notified and the time of purchase if an item has been/ needs to be back ordered. Depending on the item the waiting time will vary.